Our DNA Starts Here.

They are each specialists in the services that drive client success. But more than that, they are leaders who understand how to own client goals. They spread that mindset across the entire organization and inspire a culture of big thinking and big doing.

“Almost everything in the marcom space has changed, but one hasn’t: success comes from staying dedicated and intensely focused on solving our clients’ challenges.”

Karen Burdette

Founder & Chairman

Entrepreneurial business savvy, strategic vision and leadership – this combination inspires our clients and staff alike. For 30 years Karen's been a game-changer, impacting national and international brands from our home base of Northeast Florida. Somehow she also finds time to volunteer, serve on non-profit boards, spend time with her family and enjoy the beach lifestyle.

Along the way

First Coast Business Hall of Fame inductee // Ultimate CEO // president of the River Club // University of North Florida Foundation board member // shaped major healthcare brands like Acuvue, iZon and CoolSculpting

“We have three sets of clients: our clients, our clients’ customers and the people inside this agency. Nothing great happens unless we hear and respond to each of them.”

Will Ketchum

President & CEO

Not only is he our talented general manager, Will is considered the "go-to-guy" for branding and marketing strategy. He puts his 28 years of experience toward helping companies discover and drive their brand DNAs. A trusted client counselor and brand psychologist in one, Will is always digging for fact-based truths. He's also very active in the North Florida community. Through his volunteerism and non-profit board service, he practically knows everyone. Just try going to lunch with him … he'll stop to greet at least three people on the way there or back.

Along the way

Jacksonville Business Journal Ultimate CEO // truJAX City Vision Chair // Leadership Jacksonville // Jax Chamber Board of Governors // BBDO Worldwide // Acuvue // Wachovia // BellSouth // MBA, University of North Carolina-Chapel Hill // English major, Vanderbilt University

“We work in the realms of art and science, but at the core of it all remains the task of understanding and appealing to human behavior. Ultimately, creativity is the surest way to hearts and minds.”

Patrick Golden

Executive Creative Director

Every client has a compelling story, and Patrick will uncover it and bring it to life in a uniquely powerful way. He drives the creative strategy for all our client work with his talented team. Actually, he drives the creative for our surroundings too – our office design, décor and furnishings. One of the top creative minds in Florida, he is a founding member of the firm. He’s had several gallery showings of his original artwork; a few masterpieces are still available for purchase.

Along the way

60+ creative design awards // EFFIE Award // accomplished mixed-media artist // Jacksonville Business Journal 40 Under 40 // Flagler College

“We understand that marketing and business strategy are interconnected as much or more than any other business function. That's what makes our work so exciting but also critical to the long-term success of our clients.”

Mark Stevens

Executive Vice President, Account Management & Operations

A native of Jacksonville with 25 years of marketing experience, Mark is dedicated to providing world-class account leadership and management as well as managing agency operations and processes. A stickler for delivering marketing strategies and tactics that not only elate clients but provide an excellent return on investment, Mark brings his experience with Fortune 1000 companies and emerging enterprises to bear every day. As an expert digital marketer, he will also serve as the lead strategist on the agency's digital marketing and research offerings.

Along the way

BrightChord Marketing // Paladin // Adecco Group North America // MPS Group // FedEx // Jacksonville Business Journal 40 Under 40 // MBA, Owen Graduate School at Vanderbilt University // BS, University of Florida // Digital Media & Marketing Certificate, Duke University

“Businesses need a well-thought-out reputation management strategy in place to support their goals with a unique voice and point of view. We help our clients build trust and preserve it.”

Ginny Walthour

Vice President, Strategic Communications & Public Relations

Relatable to different types of clients and cultures, that’s her strength. Seventeen years in public affairs and communications for two municipalities sharpened these skills. Ginny is a specialist in high-level media relations, public relations strategy, and crisis and issues management. She is also an expert listener and helps clients successfully navigate complex communications challenges.

Along the way

JAX Chamber Trustee // Atlanta // Washington D.C. // London, England // Office of the Mayor, City of Jacksonville // USA Today International // MBA, Georgia State University // University of Georgia.

"The most successful engagements combine the perfect blend of strategy, creativity, and process and that is what our team brings to every client."

Anita Carter

Vice President, Creative Services

Over the course of 20+ years in marketing and branding, Anita has done pretty much everything! By everything we mean leading the development of brands and strategies for technology start-ups and consumer products … to directing corporate marketing for an international spa skincare company … with account and operations roles in between.

A creative thinker with a passion for order and an eye on the big picture. Anita contributes her talents in various stages in the development of brilliant strategy, stories and designs for our clients. All while she keeps the projects flowing seamlessly to completion.

Along the way

Florida State University, B.S. in Psychology // Addison Whitney // Pevonia International // Charlotte // New England // Massage Therapy School